One of the more pressing concerns in organizations across the nation is improving customer service.  In competitive markets, excellent customer service is imperative to remain salient.  Government organizations are no different.  Serving citizens of cities, counties, and the state requires government agencies to examine closely the level of customer service they are delivering.  ATI can help government organizations identify barriers that limit the ability to positively impact citizens.  Through the review of policies and procedures, staff focus groups and independent customer surveys, ATI can identify, make recommendations regarding, and provide training on strategies that will engage enhanced customer service.